Overview

The Infosys Retail practice helps luxury fashion and lifestyle brands increase customer wallet share through accurate demand forecasting. Our digital tools help product differentiation and capitalize on the premium of luxury brands.

Our omni-channel commerce solutions enhance pre-sales, in-store and after-sales experience while retaining the exclusivity of luxury brands across apparel, jewelry, leather goods, watches, eyewear, writing instruments, and beauty products.

Infosys solutions for luxury brands

Connected commerce

Connected commerce


Channel alignment

Channel alignment

Digital marketing

Digital marketing

Location based targeting

Location based targeting

Augmented reality

Augmented reality

Mobile point-of-sale

Mobile point-of-sale

Customer experience

Customer experience


User journey/persona development

User journey/persona development

Experience and usability design

Experience and usability design

Product prototyping

Product prototyping

Campaign optimization

Campaign optimization

Supply chain

Supply chain


Workflow automation

Workflow automation

Distributed order management

Distributed order management

Warehouse and fulfillment management

Warehouse and fulfillment management

Collaboration platforms

Collaboration platforms

Analytics

Analytics


Organizational readiness

Organizational readiness

Offer optimization

Offer optimization

Customer and market insights

Customer and market insights

Social sentiments

Social sentiments

Digital intelligence

Digital intelligence

Line

Challenges & Solutions

Rich experience in defining omni-channel road maps, implementing distributed supply networks, and establishing customer service centers.

'One enterprise' customer front-end and fulfillment solutions minimize lost sales and optimize inventory.

Indigenous frameworks, accelerators and toolkits accelerate digital and mobile-enabled applications.